Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in (London) Victoria who are looking to appoint a Helpdesk Operative for the 1 month ongoing, at the rate of £15 per hour paye
Job responsibilities
We are looking for a Helpdesk Coordinator to be the customer facing representative for our services and to bind together the various services to act as one convenient point of contact to the building estate users/stakeholders. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily. As a Helpdesk Coordinator, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.
Helpdesk Coordinator to work in a team that constantly communicate together and keep each other updated in relation to all areas within the business. As the Helpdesk Coordinator you will be the first point of contact for FM related issues and will take responsibility for logging calls on behalf of building occupants. You will have regular communication with stakeholders to communicate and update on any issues, queries and outstanding works and will be responsible for logging and chasing work orders on behalf of the client.
Main Duties
- Data inputting on Elogs and Maximo correctly and accurately.
- Management of all aspects related to quoted works.
- Answer the telephone and respond to all email enquiries in a timely manner.
- To co-ordinate direct and sub-contract labour for optimum performance and to meet contractual obligations.
- Communicating with Supervisors / Engineers / Suppliers / Subcontractors regarding Reactive & Quoted Works
- Chase up jobs logged on weekly basis regulary to close off and chase up costs from suppliers and sub-contractors.
- To ensure that so far as is reasonably practicable MTFM reacts efficiently and effectively in line with SLA's and KPI's.
Should your skills match the above please send through your updated CV.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.