Local authority in the Cambridgeshire area currently require an interim Housing Maintenance Improvement Manager for initially until the end of September.
Purpose of the role:
To manage the service's complaints, investigating, responding, and evaluating the complaints received. Analyzing ways to improve procedures and service delivery to reduce the number of complaints the service receives
* To monitor and manage the services response to legislative changes
* To manage the disrepair cases in line with the Housing Protocol guidelines, liaising with the legal team, housing management, asset management and operations team.
* To be the services point of contact for freedom of information request and ensuring that the responses are provided within the legislation time frames.
* Work alongside the Head of Service to develop and deliver improved working practices and projects.
* To line manage the Tenant Liaison Officer, Operations Administrator and the Business Administration Apprentice
* Maintain a positive, helpful, respectful approach to all aspects of the role including dealing with colleagues, responding to incidents and general communications.
Initial contract 6 months
£400 a day
Inside IR35
Remote / Office based role
If you would like to discuss the role further call Oliver at Eden Brown on 07435546408 or email o.timmis@edenbrown.com
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.